Privacy Policy

The following privacy policy applies from the 25th of May 2018. This Privacy Policy should be read in conjunction with our Terms and Conditions of Service.

1. What do you do with my personal data?

We use your data to provide you, and other DENARO users, great services. That includes doing things like:
  • Improving our products and services for you and other AM users including managing the network to ensure everyone gets the best experience, performing market research to understand our user's views and personalizing our experiences to make our service more intuitive & engaging;
  • Providing you with the products and services you have selected, keeping you up-to-date and informed and responding to your inquiries such as notifying you about accounting operations of your interest, confirming your payback, rewards or highlighting DENARO promotions and innovations we think you will be interested in;
  • Legal, regulatory or business reasons such as assisting with crime and fraud prevention, assessing money laundering risk, recognition and personal and documentary verification of identity, and ensuring we provide the products and services you have selected.

We may use information about you to:

Improve our products and services
  • Enhance and personalize the products and services that we offer you and to develop new products and services;
  • Perform analysis and research and monitor usage behavior;
  • Manage our network and your use of our network;
  • Aggregate information about you, your transaction and your use of the services with information about other users of the services in order to identify trends of market;
  • Analyze information about you including your calling, searching, browsing and location data on a personalized or aggregated basis.
Provide you with services and information
  • Provide you with the products and services you have selected and to manage your account with us;
  • Provide you with access to parts of this site;
  • Contact you if necessary;
  • Tell you about any new services or functionality (eg: the introduction of a new service to buy and sell other metal);
  • Market our products and services to you;
  • Send you information about our products and services by email or other means if you have opted in to receiving relevant marketing communications;
  • Send you information about products and services offered by other companies that we think you might be interested in if you have opted into receiving relevant marketing communications.
Satisfy our legal, regulatory and business requirements
  • Help us keep your account safe, eg: checking your identity;
  • Investigate any complaints or other inquiries that you raise;
  • Assess the traceability and origin of the funds, the detection and prevention of money laundering, manage fraud and risk crime;
  • We may also disclose your personal information or information about your usage of our services to certain third parties. This data may identify you personally or may be included in aggregated and anonymized data (which means you will not be identified).

These third parties may use this information:

  • To provide you with targeted DENARO or third party offers, promotions, adverts or commercial communications if you have opted into receiving relevant marketing communications;
  • To give them a better understanding of our business; and/or;
  • To provide you with products and services or to improve the products or services you are already receiving from DENARO.

See "Who do you share my personal information with (and why)" for further details about the types of third parties your information may be disclosed to.

We are allowed to use your information in these ways because:
  • 1. We are allowed to use your information in these ways because:
  • 2. We need to use some of your information to comply with legal and regulatory obligations (such as legal obligations to keep details of transactions made by customers for a certain period of time);
  • 3. We have a legitimate business interest in some uses of your information (such as conducting market research); and/or;
  • 4. You may have given your consent to us to use your data for certain activities, eg: marketing communications.

2. How long will you keep my personal data??

We keep information while you're our customer and after you've left us. We use your information to provide you with the products and services you have selected and for a variety of other reasons. For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.

We use your information to provide you with the products and services you have selected and for a variety of other reasons. For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.

3. Who do you share my personal data with and why?

We will share your information in the following situations:
  • With partners, suppliers, agents and subcontractors who help us deliver the products and services you've chosen to use;
  • When you have provided your consent;
  • When we have legal or regulatory requirements such as a request from the competition authority, government agencies or the court or law enforcement agencies.
We may share your information:
  • With our current and prospective partners, agents and subcontractors (for example, advertisers and content providers) who are involved in delivering products or services used or ordered by you;
  • With other companies in the DENARO group, including their respective partners, agents and sub-contractors;
  • With any relevant public authority or law enforcement agency;
  • With any law firm, debt collection agency or other institution for dispute resolution;
  • Where there is a change (or prospective change) in the ownership of DENARO to new or prospective owners. In these circumstances we would require them to keep it confidential;
  • Where we (or an affiliate processing your data on our behalf) are required to do so by law, regulation or legal proceedings;
  • Where we believe it is necessary to protect DENARO or third-party rights and property;
  • Where you give us false or inaccurate information and/or we identify or suspect fraud;
  • In response to a valid, legally compliant request by a competent authority;
  • During emergencies when we believe physical safety is at risk;
  • In response to a complaint that you have breached the terms & conditions of the service or any other product or service terms.

4. What data do you hold about me? (and how do you get it?)

We collect information in three ways:
  • 1. Directly from you, such as information filled in within application or registration forms, surveys and community posts;
  • 2. From the products and services you use, such as form filling, your browsing history including the websites you visit and your location data;
  • 3. From 3rd parties, such as information from verification for personal and/or bank data agencies and fraud protection agencies.
We collect such information as:
  • Your contact information including name, age, residence address, email address and telephone number;
  • Your order history, including the subsequent processes up to their execution;
  • Your bank transactions, payment details including debit or credit card details, bank details and details of other Payment Processors;
  • Your account settings and chosen options;
  • Your DENARO Community interactions including posts, chat and comments;
  • Your communications with us including requests and complaints;
  • Your activity/interactions on our website;
  • Your device location data and Internet Protocol (IP) address;

Your use of our services including but not limited to:

  • Phone numbers and/or email addresses of calls, texts, MMS, emails and other communications made and received by you and the date, duration, time and cost of such communications;
  • Usage data to check compliance with our fair usage policy;
How we collect information:

We collect information directly from you when you are asked to provide personal details about yourself, including but not limited to when you:

  • Purchase products or services from us;
  • Register to become a DENARO customer;
  • Submit inquiries or comments to us or contact us;
  • Enter any promotions, competitions or prize draws via the services;
  • Join any of our schemes including our Participation DEN Ambassador scheme;
  • Use any DENARO products and services (including where you participate in the DENARO community by posting on our Blogs Chats and Forums);
  • Take part in market research; and/or;
  • When you make changes to or terminate your account with us.
We collect information about you indirectly:
  • When you use any DENARO products and services, including but not limited to when you visit your account or browse this site or visit DENARO advertising pages or use our mobile network;
  • From third parties including but not limited to those who provide our financial services, take payments and manage product orders and dispatch;

We may also collect information about you from other sources, including but not limited to:

  • Identity verification and control agencies, fraud prevention agencies and business directories and other commercially or publicly available sources;
  • Our website uses a website recording service which records mouse clicks, mouse movements, and page scrolling. Data collected by this service is used to improve our website usability. The information collected is stored and anonymized and then used for aggregated and statistical reporting. You will not be personally identified;
  • We use cookies and similar technologies to provide us with information about your usage of our website, to support our functionality and to give you the best possible online experience. Read our Cookie Policy to learn more.

5. What rights do I have?

You have the following rights:
  • To be informed about how we use your personal data (the purpose of this Privacy Notice);
  • To update your personal data. You can update or amend your information by visiting section Profile of your DENARO account. For data not updatable through the site, you will need to contact us;
  • To ask us to delete your personal data. However, there may be circumstances where we are legally entitled to retain it;
  • To get a free copy of your personal data. A subset of your data (limited to data that you have provided to us) is available in a machine-readable format if required;
  • To object to the processing of your data and have it restricted. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request;
  • To review some automated decision-making or profiling (automated processing to determine certain things about you);
  • Demand that your data is provided to other commercial or administrative agency (data portability);
  • Possibility to withdraw consent, totally or partially. Withdrawal will not affect the lawfulness of processing before the withdrawal;
  • The right to make a complaint to the Information Commissioner ( if you think that any of your rights have been infringed by us.

To exercise any of your rights, you will need to contact our Privacy team. You will need to provide the following information so that we can verify your identity:

a color copy of the account holder's Passport or Identity Card and a utility bill;

DENARO are required to respond to your request within 1 month. Where requests are complex and excessive, DENARO is permitted an additional 2 months to process your request. However, in these circumstances, we would provide an update on your request within 1 month of receiving it.

When requesting a copy of your personal data, you can also do this via post.

DENARO reserve the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive. You may exercise any of your rights in relation to your personal data by written notice to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

6. How do I change my marketing preferences?

You can opt in and out of marketing communications at any time by changing your preferences within your DENARO Account > Profile (This feature is being implemented. Currently you can request by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.). You will be able to choose to receive marketing communications about the products and services you have chosen, all marketing communications from DENARO or options from selected partners.

We will never give your personal data to a third party for marketing unless you have expressly given us your permission.

7. How do you ensure my data is secure?

DENARO is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.

Security of Communications

Please be aware that communications over the Internet, such as e-mails and webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. DENARO cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

DENARO Blogs, Chat rooms and Forums

You are reminded that blogs, chat rooms, and opinion forums are for public discussion. Any personal information that you choose to supply when you participate in these discussions is widely accessible. Never reveal any personal information such as your telephone number, postal or email address when you participate in these discussions.

Users under 18

If you are under the age of 18, you are not authorized to provide us with personal information.

Third Party Sites

This privacy policy does not apply to third party sites that you may access via our Portals. You should, therefore, ensure that you are familiar with the applicable third-party privacy policy before entering any personal information on a third party site.

Non-EEA Use of Information

The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. This can be done in a number of different ways, for instance:

The country that we send the data to might be approved by the European Commission;

The recipient company might have signed up to a contract obliging them to protect your information; or;

The recipient is located in the US and is a certified member of the EU-US Privacy Shield scheme.

In other circumstances, the law may permit us to otherwise transfer your information outside the EEA. In all cases, however, we will ensure that any transfer of your information is compliant with data protection law.

8. Who is responsible for data processing and how can I contact him?

The manager of data processing is DENARO GOLD Ltd.

If you would like more information or would like to raise any queries with us in relation to your information or personal data, you can contact us by writing at:

via post

Suite 7000 Kem House
152-160 City Road

or via email

This email address is being protected from spambots. You need JavaScript enabled to view it.

9. Changes to this Privacy Notice

We will check and update this policy from time to time and post any changes here.

We may also let you know about these changes by email, voicemail, text or media message or via a national advertising campaign.

10. Resolving Privacy Issues

Contact us if you have any doubt or believe that we have violated this regulation. We will do our best to resolve any data privacy issues you may have. In any case, if you are not satisfied, you always have the right to report any data privacy problem to the Information Commissioner's Office at any time.


Any questions?

Have a look out our FAQ section to find the answers you're looking for.